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Can I purchase a Platinum Mobile Oxygen Concentrator without a prescription?

No, a valid prescription is required in order to purchase a Platinum Mobile Oxygen Concentrator.

What does my prescription need to include?

We will work with your doctor to obtain your prescription. However, a valid prescription should be printed on your physician’s office letterhead or prescription pad and should include your full name, specifics regarding duration of oxygen use and flow, and your prescribing doctor’s signature and contact information.

What is the process to get a Platinum Mobile Oxygen Concentrator?

Call us at (877) 262-6303 and a licensed Respiratory Care Coordinator will contact you within 24 hours to walk you through the ordering process. We will work with your doctor to obtain your prescription, and once we have the proper paperwork, we will process your payment and ship your Platinum Mobile Oxygen Concentrator to you! When you receive your Platinum Mobile Oxygen Concentrator, we will help you setup the unit and download the free Piccolo O₂ App to your mobile phone so you can GO YOUR OWN WAY.

What payment types does Invacare accept?

You can purchase your Platinum Mobile Oxygen Concentrator by certified check, credit card or wire transfer. All major credit cards are accepted including Visa, Mastercard, American Express and Discover. Cash only sales.

What type of customer support is available?

Once you receive your Platinum Mobile Oxygen Concentrator, a licensed Respiratory Care Coordinator will help you set-up the unit, download the free Piccolo O₂ App, and give you guidance on how to properly use your new portable oxygen concentrator.

Invacare Customer Service Specialists are also available from 8 a.m. – 6 p.m. EST Monday through Friday should you need assistance for any reason after purchasing your Platinum Mobile Oxygen Concentrator. Invacare Customer Service can be reached at (800) 333-6900.

How do I get the Piccolo O2 App?

The Piccolo O2 App is available for download from the United States Apple App Store and from the United States Google Play Store for Android.

What types of maintenance does the Platinum Mobile Oxygen Concentrator require?

Preventive maintenance for the Platinum Mobile Oxygen Concentrator includes periodic cleaning and inspection for damage. Certain components of the portable oxygen concentrator are considered wear and tear items. These items should be replaced once the expected life for the component has been reached. Consult your User Manual for additional details.

How long will the battery last?

Battery life is dependent on several factors, including number of batteries used and pulse flow setting. With two batteries, the Platinum Mobile Oxygen Concentrator provides you with up to 10 hours of oxygen.

What if my Platinum Mobile Oxygen Concentrator needs repairs?

If your Platinum Mobile Oxygen Concentrator needs repairs, contact Invacare Customer Service at 1 (800) 333-6900. Our dedicated Customer Service Specialists will work with you to get your Platinum Mobile Oxygen Concentrator back up and running as quickly as possible.

Can I travel with my Platinum Mobile Oxygen Concentrator?

Yes! The Platinum Mobile Oxygen Concentrator is Federal Aviation Administration (FAA) compliant meaning the sky is literally the limit!

What does the warranty cover for the Platinum Mobile Oxygen Concentrator?

Invacare Corporation warrants its Platinum Mobile Oxygen Concentrator – when purchased new and unused – to be free from defects in materials and workmanship for 3 years, restrictions apply. This warranty does not include wear and tear items that have exceeded their expected life. Please refer to the warranty statement and/or User Manual for additional details.

How do I know if the Platinum Mobile Oxygen Concentrator is right for me?

A licensed Respiratory Care Coordinator will assist in determining whether the Platinum Mobile Oxygen Concentrator is right for you. This not only includes working with your physician to better understand your oxygen needs, but also working with you to learn more about your lifestyle and preferences.

Why order from Invacare?

For over 35 years, Invacare has been committed to providing innovative products that promote recovery and active lifestyles in the patients using them. As a leader in user-friendly oxygen therapy products, we have revolutionized the way users can stay as mobile as they want to be.

We also recognize that success with oxygen therapy is more than just the right product, it’s also about the support. With Invacare, you’ll not only have access to a licensed Respiratory Care Coordinator, but also to a team of dedicated Customer Service Specialists ready to assist you should you need them.

In addition, the Platinum Mobile Oxygen Concentrator is proudly manufactured in the USA at Invacare’s Respiratory Center of Excellence in Sanford, Florida.